-Our Polices
Our Policies: Service Agreements
Cleaning Times: We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. For this reason, we require a 1-hour arrival window. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.
Initial DEEP Cleaning: This is your first service. Our deep clean service is a comprehensive top-to-bottom cleaning of your home. We always start your new house cleaning service as a deep cleaning. The goal is to make your home spotless and therefore make your subsequent regular cleanings faster and cheaper. After that we come every one, two or four weeks and keep your home nice and clean.
A deep clean includes all the services of a standard clean, but with more attention to areas you may have forgotten to clean over time. It is a more thorough cleaning that requires going above and beyond attention to detail. Our deep cleaning professionals know exactly where to focus their efforts; whether it is under your bed or that corner that you haven’t attempted to clean in months. We prepare your home for easier cleanings in the future. Trust us, you won’t be disappointed!
Payment Policy: Payment is due on the day of service by ACH, Zelle, or Venmo.
Late Fee: Overdue payments are subject to a late fee of $25.00. In addition, interest will be charged at the rate of twelve percent (12%) per annum on all overdue amounts. The Blue Bucket Cleaning reserves all rights available under Colorado law to collect any amounts due and owing pursuant to this agreement. Customer agrees to reimburse The Blue Bucket Cleaning for all costs (including attorneys’ fees) incurred by The Blue Bucket Cleaning in collecting late payments.
Accounts with excessive no show or cancellation rates may be closed by management even if fees are paid.
Late Cancellation/No Show Fees: If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours’ notice (excluding weekends) is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaner.
If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning’s cost will be charged. If an open ended (hourly) cleaning is cancelled less than 48 hours in advance, a cancellation fee of $80.00 will be charged.
If a cleaning is rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $50.00 will be charged.
Returned Check Fee: Returned checks are subject to a $35.00 processing fee and may incur late payment fees if the issue is not immediately remedied.
Our Policies: Limitation Of Liability
All items of value that are non-replaceable, one-of-a-kind, sentimental value, collectors’ items, trophies, discontinued patterns, family heirlooms, and high cost crystal-china-ceramic items must be disclosed to The Blue Bucket Cleaning. These items cannot be cleaned due to insurance regulations. The Blue Bucket Cleaning will not be liable for items not disclosed and listed on this estimate. The Blue Bucket Cleaning will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture decor, cabinet mounted appliances, and household accessories. The Blue Bucket Cleaning will not be liable for damage that is not reported within 24-hours of your last cleaning. We will not accept liability for damages directly or indirectly caused by non-standard company products and equipment requested to be used. The Blue Bucket Cleaning will only consider liability for the repair of replacement cost of the item damaged or broken. If an item is part of a set, only the cost of the individual item will be considered.
If The Blue Bucket Cleaning is requested by the client to clean windows or window blinds, The Blue Bucket Cleaning will not be responsible for any damage or loss if such blinds are damaged in the cleaning process.
Our Policies: Service Quality Guarantee
The Blue Bucket Cleaning strives to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 48 hours of service in order for us to address and correct the problem.
If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge.
If we do not receive notice of a problem within 48 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
Our Policies: Health And Safety
All equipment, including electrical, to be used by The Blue Bucket Cleaning must be in good working order. Any Customers home we clean must be a safe working environment in which to do our job properly. Health and safety is important to you as the customer and The Blue Bucket Cleaning to eliminate any un-foreseen accidents. In the event that a house is a hazard or cluttered, we reserve the right for our cleaners to take pictures of the area(s) for before and after of what was done.
Our Policies: Inclement Weather
As you know the weather in Colorado can be unpredictable. If there is a storm in progress on your scheduled cleaning day; the office will make a judgment call as to whether the staff will be going out that day. We would never want to jeopardize the safety and welfare of our staff. If we do have to cancel your visit due to bad weather conditions; we will call you to reschedule your cleaning.
We ask that you please be aware of the conditions outside of your home on the day that we are scheduled. Please keep driveways and walkways shoveled, sanded and/or salted so that our staff can access your home without getting injured. If you feel that we may not be able to access the home because of the conditions, please call the office in advance to let us know.
Our Policies: Keys, Alarm Systems And Security
If you as the customer require The Blue Bucket Cleaning to hold a key to enter your home, under no circumstances will we keep your address details with the key. However, to identify your key it is acceptable to keep a key fob with your initials to make it easier to identify which key belongs to you. You must inform us of any alarm system that needs to be unset or reset. It is always in our best interests for your keys to be kept secure. It is our policy to keep our customers keys safe however we will be fully responsible for any keys lost or mislaid for them to be replaced as soon as possible.
If you as the customer are present, please make sure that you are there to let us in at the agreed time. If we arrive at the designated time and no one is home without giving notice, you as the customer will be responsible for paying The Blue Bucket Cleaning the full amount of hours for that day. No cleaning fee will be refunded.
Any Incidental costs incurred by the company or cleaners as a result of a client’s action will be fully reimbursed by the customer immediately
The Blue Bucket Cleaning has a strict no smoking policy. We do not accept anyone smoking while at the client’s premises. This also includes the use of computers, telephones and/or any other personal item/s belonging to the customer which are not permitted to be used except in an emergency
Our Policies: Insurance
The Blue Bucket Cleaning is fully insured and all of our employees are under our coverage.
Was excellent! Great communication, very easy to coordinate schedules, very professional, and I made sure I was completely happy with the work done before leaving the site. Would absolutely recommend to anyone and will be calling again in the future!
The services provided were great! Very thorough, and everything is so clean. The team did not cut any corners, and they took their time and care. I am going to use this service on a monthly basis. I highly recommend their services.
Extremely fast service with a fair price and clear communication. Will be using again!
Excellent service! Kind and professional people.
We are regular customers, and Leila and her team are experts. They are great people and they leave the whole house spotless.
